STATEMENTS OF ACCOUNT AND QUESTIONNAIRES

Instructions on How to Request Documents

Payments/Billing

Below is information for making a payment for your unit’s account with your Association.

One-time or recurring payment schedule via eCheck (no fee):

Pacific Western Bank Homeowner Association Services offers one-time eCheck payments, or you may set up a recurring eCheck schedule. There is no fee to pay by eCheck.

One-time payment via Debit/Credit Card (additional $14.95 fee):

Pacific Western Bank Homeowner Association Services offers one-time Debit/Credit Card payments. The bank charges an additional $14.95 servicing fee per debit card transaction.

One-time payment via Debit/Credit Card (additional $14.95 fee):

Pacific Western Bank Homeowner Association Services offers one-time Debit/Credit Card payments. The bank charges an additional $14.95 servicing fee per debit card transaction. There is a $5,000.00 limit per transaction. The bank charges an additional 2.95% servicing fee per credit card transaction. There is no limit.

You will need the following information to make a payment through Pacific Western Bank:

https://www.hoabankservices.com/OnlinePayments/Payment.aspx?a=781

Homeowner Association Name: Payments should be made payable to the name of your community, not INTEGRA Management Corp. Refer to stub on billing statement for the name of your community.

Homeowner ID:Identify all payments with the 10-digit number located at the top right of your bill.

To aid you in the process of setting up your online payments, Pacific Western Bank offers their U.S.-based Customer Care Services for homeowners, available to you Monday through Friday from 8 a.m. to 8 p.m. You may contact them at 1-888-705-0600 or hoasupport-1@pacwest.com.

Mailing address for payments made by check:

Please make check payable to the name of your association, not Integra. Put ten-digit homeowner account number on memo line.

P.O. Box 105772 Atlanta, GA 30348-5772

Payments made through Online Banking Bill Pay:

If you use your bank’s Online Banking Bill Pay function to make payments:

Payee Name: association name located on bill.
Payee Address: P.O. Box 105772, Atlanta, GA 30348-5772
In Memo: The ten-digit homeowner account number located on bill.

One-time or recurring payment service via eCheck or credit card:

Pacific Western Bank Homeowner Association Services offers one-time and recurring payment services. You can set up recurring eCheck payments or use your credit card to make a one-time payment. To establish one-time or recurring payments go to www.hoabankservices.com. A 2.95% fee will be assessed for each payment made

with a debit card/credit card.

There is no fee for an E-Check payment.

To aid you in the process of setting up your online payments, Pacific Western Bank offers their Customer Care Service for homeowners, available to you Monday thru Friday from 8 a.m. to 8 p.m. You may contact them at

1-888-705-0600

or hoasupport-1@pacwest.com.

If you have a question regarding your billing statement, please contact the INTEGRA accounts receivable group: Jessica Lomas: direct dial @ 973-810-8233 or jlomas@integramgtcorp.com Karla Lessig: direct dial @ 973-810-8234 or klessig@integramgtcorp.com

Payment Reference Guide for Homeowners

Can payments be made over the phone with Pacific Western Bank Customer Service?

Payments must be made online via hoabankservices.com or by mailing a check with a payment coupon. Alternatively, you can pay through your bank’s bill payment service or your management company’s provided payment options.

When will my management company receive record of my attempted online payment?

Your management company can view your online payment when it is processed. All payments submitted Mondays through Fridays before 8 p.m. ET (excluding federal holidays) are processed that day. Any payments submitted after 8 p.m. ET are processed the next business day.

Is my homeowner association billing statement available at the hoabankservices.com website or can I call Pacific Western Bank HOA Customer Service to gain statement/billing information?

Statements are not available at the hoabankservices.com website or through Union Bank support contact channels. Please contact your management company for statement and balance inquires

How can recurring payments be edited, extended or deleted?

Recurring payments can be edited, extended, or deleted by logging into your account via the hoabankservices.com website. After you are logged in, access your recurring schedule, and then follow the prompts below.

Find the Edit column.

To choose a different payment date, click on the date under the Next Payment column.

To delete a payment, check the empty box located below the Amount column.

To discontinue a payment, go to the Homeowner Account column and click the Delete Selected button.

Can the recurring schedule be extended beyond a year?

Yes, the recurring schedule can be extended beyond a year. However, your management company does not recommend scheduling beyond a year due to potential changes to your billing and/or account information.

How often does my password have to be updated?

Due to online security protocols, the system requests that you to change your password every 90 days.

When can I expect my homeowner association payment to be drafted from my bank account?

Please allow two to three business days (excluding federal holidays) for the payment to draft from your bank account.